Refund policy

Tea is a food item and is non-returnable. For the return of accessories, the product(s) must be returned to us in its original packaging and in the condition it was received. For product exchange, shipping charges will be paid by the customer. Any claim must be reported within 5 days of receipt of order. Our authorization is required for any returned merchandise. The original shipping on returns will not be refunded.

The organic teas we import are artisanally farmed and crafted. They may change with each harvest season. The same tea harvested at a different time of year and processed by a different tea maker will vary slightly in flavour and finish.

We recommend that you order trial/sample packs of your choice before buying tea in larger quantities.

If you are not satisfied with your tea purchase, please contact us directly at +1-855-748-3811.